When UPS and FedEx requires a signature from the recipient and they cannot get hold of them, the package gets delivered to a hold location. We are a hold location for both UPS and FedEx. All you have to do is come in to our location with your valid Government ID that matches the name and/or address on the package and we will be able to release the package to you.
We recommend checking the tracking information in order to find out if the package actually is here. Unfortunately, we do not give that information over the phone.