FAQs2018-11-24T01:05:52-07:00
Can you do custom packaging?2018-10-22T08:06:24-07:00

In case your item doesn’t fit in a standard box, we can custom make a box.  We also do offer stretch wrapping.

Can you give me quote for a package I want to send?2018-10-22T08:05:46-07:00

Absolutely, with the destination address, the weight, and dimensions of your item or box, we can get you a quote over the phone or in person!

Can you guys help me pack my packages and send safely?2018-10-22T08:06:58-07:00

With our professional packaging we do follow guidelines based on your item type.  Additionally, we do offer insurance for your goods. Electronics, artwork, glass, everything is packed carefully and strategically to insure your items are safe.

Can you help me with Notary, Live Scan and/or Shipping on Saturday and/or Sunday?2018-10-22T08:07:35-07:00

We can help you with notary, live scan, and shipping on saturday and sunday during all hours.  No appointment needed for a notary or live scan.

Can you take photos for Canadian passport?2018-10-22T08:08:01-07:00

We offer Canadian Passport pictures, as well as other international passport pictures.

Do you guys do Amazon returns?2018-10-22T08:08:41-07:00

With an Amazon return, we do accept the prepaid barcode labels.  If you have the label in your email we can print it out once it is sent to our email.

Do you guys sell keys? Do you cut them there? Do I have to pay extra for the cutting?2018-10-22T08:09:17-07:00

We do sell a variety of keys and we do cut them in store.  With cutting included in the pricing the keys range $3.99, $4.99, and $6.99 based on the design.

Do you have carrier supplies?2018-10-22T08:09:43-07:00

Carrier boxes, Padded envelopes, and mailing envelopes we do carry for USPS, UPS, and FedEx.  Padded envelopes and mailing envelopes for DHL.

Do you have USPS flat rate boxes?2018-10-22T08:10:03-07:00

Yes, we do have small, medium and large flat rate boxes at no additional charge!

Do you sell boxes?2018-10-22T08:10:24-07:00

As a packing and shipping store, we do have a wide variety of boxes to fit your needs.

Do you ship internationally?2018-10-22T08:10:55-07:00

Yes, we do ship internationally.  We do have DHL, FedEx, UPS, and USPS for international shipping.

Do you take passport photos there? How long would it take to get my pictures?2018-10-22T08:11:21-07:00

We do take passport photos. It would take a quick 5 minutes once you walk in, no appointment needed.

I have (UPS, FedEx, USPS or DHL) label for my package. Can I drop it there?2018-10-22T08:12:24-07:00

Yes we do accept drop offs for UPS, FedEx, USPS, and DHL.  If your label isn’t printed, send it to our email and we can print that for you.

I need a Livescan done. Do you need an appointment? How much would it be?2018-10-22T08:13:52-07:00

We do have a livescan operator at all operating hours, and the best part is that you do not need an appointment!  Our livescan rolling fee is $30.00 as long as your ID is able to scan. As far as the Department of Justice fee (and FBI), it does vary but for IHSS it would normally be $32.00 and Registered Nursing would be $49.00.  We can check what the DOJ fee would be once we input your form information when you do come in, before we do your livescan.

I want to get a passport done. What do I need? How much time does it take? How much is it?2018-10-22T08:14:39-07:00

We offer our expedited passport service. We have varying processing times based on by when you need it by. Processing of 1 day, 2 days, 3 days, and 5 days for new or child passports. Renewals get an additional 7-10 days processing time as well. Fees cover your processing time, government fee, shipping, passport photos(if needed), & a passport acceptance agent appointment(for new passports).

I want to send a package. What does the quote include?2018-10-22T08:15:13-07:00

We can give you a quote and comparison with all carriers FedEx, DHL, UPS, and USPS.  This includes the estimated time of arrival.

What are your (UPS, FedEx, USPS or DHL) carrier pick up hours?2018-10-22T07:42:16-07:00

Carrier Pick Up Hours*:

DHL
Monday12:00 am - 3:30 pm
Tuesday12:00 am - 3:30 pm
Wednesday12:00 am - 3:30 pm
Thursday12:00 am - 3:30 pm
Friday12:00 am - 3:30 pm
SaturdayNone
SundayNone
Check Schedule
DHL
Monday12:00 am - 3:30 pm
Tuesday12:00 am - 3:30 pm
Wednesday12:00 am - 3:30 pm
Thursday12:00 am - 3:30 pm
Friday12:00 am - 3:30 pm
Saturday12:00 am - 3:00 pm
SundayNone
Check Schedule
DHL
Monday12:00 am - 5:00 pm
Tuesday12:00 am - 5:00 pm
Wednesday12:00 am - 5:00 pm
Thursday12:00 am - 5:00 pm
Friday12:00 am - 5:00 pm
SaturdayNone
SundayNone
Check Schedule
DHL
Monday12:00 am - 5:00 pm
Tuesday12:00 am - 5:00 pm
Wednesday12:00 am - 5:00 pm
Thursday12:00 am - 5:00 pm
Friday12:00 am - 5:00 pm
Saturday12:00 am - 3:30 pm
SundayNone
Check Schedule
DHL
Monday12:00 am - 3:30 pm
Tuesday12:00 am - 3:30 pm
Wednesday12:00 am - 3:30 pm
Thursday12:00 am - 3:30 pm
Friday12:00 am - 3:30 pm
Saturday12:00 am - 1:30 pm
SundayNone
Check Schedule

* Carrier pick up hours may vary during holidays. Click on “Check Schedule” link to find each carrier’s holiday schedule.

What carriers do you ship with?2018-10-22T08:15:37-07:00

We ship through FedEx, UPS, USPS, and DHL. We also work with our same day delivery service providers and freight companies to get the best possible rates for our customers.

What do I need for a package quote?2018-10-22T08:16:05-07:00

With your item dimensions, weight and destination zip code we can get your quote as efficiently and accurate as possible.

What if I don’t have a box for my item?2018-10-22T08:16:39-07:00

With the item dimensions, we can find the perfect box and also give you an estimate with our professional packaging. That would include any bubblewrap, peanuts, or any other filler.

What is the price of a notary? Do you have a mobile notary? Do I need appointment?2018-10-22T08:17:24-07:00

Our notary is only an in-store service, but we do have one available at all operating hours, no appointment needed.  It would be $15 per signature that needs notarization.

Why is it $15 per signature for notary? Wasn’t that $10 per signature?2018-10-22T08:17:49-07:00

On January 1, 2017 Governor Jerry Brown passed the AB 2217 bill that raised the maximum fee for notarial acts from $10 to  $15.