FAQs2018-11-24T01:05:52-08:00
Can you do custom packaging?2019-11-28T13:29:48-08:00

In case your item doesn’t fit in a standard box, we can custom make a box.  We also do offer stretch wrapping.

Can you give me quote for a package I want to send?2019-11-30T11:13:02-08:00

Absolutely, with the destination address, the weight, and dimensions (outer) of your item or box, we can get you a quote over the phone or in person! We will also let you know if any additional information needed besides the basic information.

Can you guys help me pack my packages and send safely?2019-11-28T13:29:04-08:00

With our professional packaging we do follow guidelines based on your item type.  Additionally, we do offer insurance for your goods. Electronics, artwork, glass, everything is packed carefully and strategically to insure your items are safe.

Can you help me with Notary, Live Scan and/or Shipping on Saturday and/or Sunday?2019-11-28T13:28:47-08:00

We can help you with notary, live scan, and shipping on saturday and sunday during all hours.  No appointment needed for a notary or live scan.

Can you laminate original certificates or documents with seals?2020-03-22T12:03:22-07:00

Normally we do not recommend laminating any important documents especially birth, death or divorce certificates. Also when a document has an embossed seal, this is to prove the documents authenticity, therefore the lamination would flatten the seal, making it harder to prove genuine. However, we can always laminate copies of the certificates or you can bring in the document and we can see if we can laminate the original.

Can you print from the computer rental?2020-03-22T13:21:41-07:00

Yes. You can print black and white on 8.5 x 11 (standard letter size) from the computer rental with additional cost. If you need your document printed with different size, paper, and/or color, then we can help you at the front desk. We have a wide variety of paper materials and sizes to choose from.

Can you receive faxes and do you offer international faxing services?2020-03-22T13:15:03-07:00

Yes, we are able to receive faxes and can also fax documents internationally. We can either print it out or send it to your email once we receive the fax. If you need to fax internationally, we would just need the proper fax number and then we can send it for you.

Can you take photos for Canadian passport?2019-11-28T13:28:03-08:00

We offer Canadian Passport pictures, as well as other international passport pictures.

Do I have to bring in a file or can you create it for me?2020-03-21T15:50:42-07:00

You always have the option to bring in your own digital file for us to use. If you already have a file created for your banner, sign, business cards, etc we can use that and print whatever it is you may be needing.  If you do not have a file created we can also help with that aspect of the project as well. We are here to help all our customers in any way we can.

Do you assist with apostille services?2020-03-21T15:58:23-07:00

Yes, we can help you with the notary and with the apostille service, including printing and shipping. You do not need an appointment and can simply walk-in all 7 days.

Do you guys do Amazon returns?2019-11-30T12:08:45-08:00

With an Amazon return, we do accept the prepaid bar-code labels.  If you have the label in your email we can print it out once it is sent to our email – info@postalannexofazusa.com or you can use rental computer at our location to print it yourself. If you are provided with QR code, then we recommend you to ask Amazon to replace it with the bar-coded carrier label. When they ask for an email address to send to, please provide info@postalannexofazusa.com. If none of the options work for you, then we can also help you create a UPS, USPS or FedEx label to ship it back.

Do you guys sell keys? Do you cut them there? Do I have to pay extra for the cutting?2019-11-28T13:27:50-08:00

We do sell a variety of keys and we do cut them in store.  With cutting included in the pricing the keys range $3.99, $4.99, and $6.99 based on the design.

Do you have carrier supplies?2019-11-30T10:48:33-08:00

Carrier boxes, Padded envelopes, and mailing envelopes we do carry for USPS, UPS, and FedEx.  Padded envelopes and mailing envelopes for DHL.

Do you have faxing services, and if so how much would it cost to fax documents?2020-03-22T13:14:01-07:00

We can definitely help you out with faxing documents and the price can vary depending on how many pages are being faxed. If you need a coversheet, we can provide one at no cost. We not only provide faxing service for domestic numbers, but we can help for international numbers.

Do you have flat rate carrier boxes for UPS, FedEX, USPS, DHL?2020-03-22T13:17:30-07:00

We have various sized carrier branded envelopes, padded packs, document envelopes, and boxes for UPS, FedEx, USPS, and DHL, that we may provide at no additional cost for shipping.

Do you have USPS flat rate boxes?2019-11-28T13:27:37-08:00

Yes, we do have small, medium and large flat rate boxes at no additional charge!

Do you have wifi service?2019-11-30T12:13:25-08:00

No, we do not have wifi services, but we do have a computer rental with internet connection available with very low rental charges.

Do you laminate documents? If so, what is the largest size you can laminate?2019-11-30T12:12:43-08:00

Yes, we can laminate documents. The sizes we can laminate range from business cards (2″x3.5″) to tabloid/ledger (11″ x 17″) and any size in between.

Do you offer freight services?2020-03-22T13:18:09-07:00

Yes. We offer air and sea freight shipping for both domestic and international.

Do you offer in-person shredding and is there a wait for that?2020-03-22T13:11:38-07:00

Yes, we do have in-person shredding and normally we can help you out right away. If you want to bring a few pounds of documents in at a time to avoid waiting, we can help you with the shredding all 7 days. You can also call ahead of time, so we know to expect you.

Do you offer shredding services and if so how much does it cost?2020-03-01T12:52:12-08:00

Yes, we do have shredding services and it can be as low as $0.95 per pound. The more you need to shred, the cheaper the price gets. You do not need to schedule an appointment either, you can simply walk in.

Do you provide business printing?2020-03-21T15:51:30-07:00

Yes, we do provide business printing. We have a wide variety of different printing services we offer to help your business grow. If you’re interested in business cards, banners, signs,  flyers, postcards, letterheads or envelopes we will be glad to assist you. The best way to make your business shine is by having the material to help advertise how great you are.

Do you sell boxes?2019-11-28T13:27:28-08:00

As a packing and shipping store, we do have a wide variety of boxes to fit your needs.

Do you ship internationally?2019-11-28T13:27:15-08:00

Yes, we do ship internationally.  We do have DHL, FedEx, UPS, and USPS for international shipping.

Do you take passport photos there? How long would it take to get my pictures?2019-11-28T13:27:04-08:00

We do take passport photos. It would take a quick 5 minutes once you walk in, no appointment needed.

How do I add my business name to your business directory?2019-12-01T11:47:00-08:00

Our goal is to help local business community. As part of our efforts, we are listing business directory of Glendora Chamber of Commerce Members. If you like your business name show up in this list, then please contact Glendora Chamber of Commerce and mention about this directory.

How much do you charge to get a document notarized?2020-03-21T15:54:10-07:00

We charge $15 per signature being notarized. For example, if it is one document that requires two signatures to be notarized, then it will be $30 altogether.

I have (UPS, FedEx, USPS or DHL) label for my package. Can I drop it there?2019-11-30T10:47:19-08:00

Yes we do accept drop offs for UPS, FedEx, USPS, and DHL.  If your label isn’t printed, send it to our email and we can print that for you.

I need a Livescan done. Do you need an appointment? How much would it be?2019-11-28T13:26:15-08:00

We do have a livescan operator at all operating hours, and the best part is that you do not need an appointment!  Our livescan rolling fee is $30.00 as long as your ID is able to scan. As far as the Department of Justice fee (and FBI), it does vary but for IHSS it would normally be $32.00 and Registered Nursing would be $49.00.  We can check what the DOJ fee would be once we input your form information when you do come in, before we do your livescan.

I want to get a passport done. What do I need? How much time does it take? How much is it?2019-11-28T13:26:04-08:00

We offer our expedited passport service. We have varying processing times based on by when you need it by. Processing of 1 day, 2 days, 3 days, and 5 days for new or child passports. Renewals get an additional 7-10 days processing time as well. Fees cover your processing time, government fee, shipping, passport photos(if needed), & a passport acceptance agent appointment(for new passports).

I want to send a package. What does the quote include?2019-11-30T10:46:24-08:00

We can give you a quote and comparison with all carriers FedEx, DHL, UPS, and USPS.  This includes the estimated time of arrival. For special cases we can also help you getting freight as well as same day delivery option quotes.

If I do not have a driver’s license, what other forms of ID can I bring for the notary?2020-03-22T12:14:46-07:00

If you do not have a driver’s license, there are a few more types of acceptable IDs for notary:

-US Passport book or card

-Foreign passport, endorsed by USCIS

– Senior ID issued by CA DMV

-Other state driver’s license or ID

-Mexico or Canada Driver’s License

-CA State employee ID card

-Employee ID from any city/county within CA

-US military ID (only if it includes signature)

-Inmate ID issued by California Department of Corrections

-2 Credible witnesses that can each provide one of the following IDs above

*Just note that the ID needs to be physical and photos are not acceptable

If I do not have an ID, how do I go about getting a document notarized?2020-03-22T12:14:06-07:00

If you cannot provide a government issued ID that is not expired, then you can have two credible witnesses who do not have a financial interest and are not named in the document signed. These two individuals must have a valid government issued ID and be present when you come for the notary. Unfortunately, the notary public cannot be one of the credible witnesses. However, we are available all 7 days and accept walk-ins for this service.

If I fax documents, will I get a receipt or some type of assurance that the fax was completed?2020-03-21T15:53:35-07:00

Yes, once the fax is completed, there will be a fax confirmation page that you can wait for. If you are in rush, then you can simply ask for scanning service to get confirmation scanned to your email. There is minimal charge for that add-on service.

Is there a time limit on the computer rental?2020-03-22T13:25:23-07:00

No, unless you are renting the computer by the hour then your time will end once that hour is over with further renewal option available to you.

What are your (UPS, FedEx, USPS or DHL) carrier pick up hours?2019-11-30T11:06:59-08:00

Carrier Pick Up Hours*:

DHL
Monday12:00 am - 3:30 pm
Tuesday12:00 am - 3:30 pm
Wednesday12:00 am - 3:30 pm
Thursday12:00 am - 3:30 pm
Friday12:00 am - 3:30 pm
SaturdayNone
SundayNone
Check Schedule
DHL
Monday12:00 am - 3:30 pm
Tuesday12:00 am - 3:30 pm
Wednesday12:00 am - 3:30 pm
Thursday12:00 am - 3:30 pm
Friday12:00 am - 3:30 pm
Saturday12:00 am - 3:00 pm
SundayNone
Check Schedule
DHL
Monday12:00 am - 5:00 pm
Tuesday12:00 am - 5:00 pm
Wednesday12:00 am - 5:00 pm
Thursday12:00 am - 5:00 pm
Friday12:00 am - 5:00 pm
SaturdayNone
SundayNone
Check Schedule
DHL
Monday12:00 am - 5:00 pm
Tuesday12:00 am - 5:00 pm
Wednesday12:00 am - 5:00 pm
Thursday12:00 am - 5:00 pm
Friday12:00 am - 5:00 pm
Saturday12:00 am - 3:30 pm
SundayNone
Check Schedule
DHL
Monday12:00 am - 3:30 pm
Tuesday12:00 am - 3:30 pm
Wednesday12:00 am - 3:30 pm
Thursday12:00 am - 3:30 pm
Friday12:00 am - 3:30 pm
Saturday12:00 am - 1:30 pm
SundayNone
Check Schedule

* Carrier pick up hours may vary during holidays. Click on “Check Schedule” link to find each carrier’s holiday schedule.

What carriers do you ship with?2019-11-30T10:44:22-08:00

We ship through FedEx, UPS, USPS, and DHL. We also work with our same day delivery service providers and freight companies to get the best possible rates for our customers.

What do I need for a package quote?2019-11-30T10:43:21-08:00

With your item dimensions, weight and destination zip code we can get your quote as efficiently and accurate as possible.

What if I don’t have a box for my item?2019-11-28T13:25:07-08:00

With the item dimensions, we can find the perfect box and also give you an estimate with our professional packaging. That would include any bubblewrap, peanuts, or any other filler.

What if I need a notary, but I do not have a specific form/document?2020-03-22T12:09:12-07:00

As a notary public, we legally cannot advise which form you need exactly. However, we do have a rental computer that you can use to find the necessary documents or you can type up a statement on word. We also have notary certificate that you can use to write out a statement to swear to that we can notarize.

What is the price of a notary? Do you have a mobile notary? Do I need appointment?2019-11-28T11:34:22-08:00

Our notary is only an in-store service, but we do have one available at all operating hours, no appointment needed.  It would be $15 per signature that needs notarization.

What size boxes do you sell?2020-03-22T13:16:26-07:00

We have a variety of sizes and dimension choices – from flatter boxes to more cubic boxes. We also have tuck top boxes and non-inventory boxes available.

If we do not have the size you are looking for, in-store, then we can also order or make a custom box to ensure your items are delivered safely.

What type of design files do you accept for business printing?2020-03-21T15:50:28-07:00

The files we recommend the most are JPEG, PDF, Word and Excel. If you have any other type of file we are able to help you convert it into a printable file. It is recommended to have all images of high resolution (minimum 300dpi) to get better print quality.

When is your notary public usually available?2020-03-21T15:58:47-07:00

There is always a notary public on site and can assist you during our regular business hours. We are open all seven days and do accept walk-ins. If you would like, you can also call ahead of time and schedule an appointment. The good news is we are closed for 4 holidays throughout the year. So we are available 361 (362) days to notarize your important documents. :-)

Why is it $15 per signature for notary? Wasn’t that $10 per signature?2019-11-28T11:34:13-08:00

On January 1, 2017 Governor Jerry Brown passed the AB 2217 bill that raised the maximum fee for notarial acts from $10 to  $15.